Is there a minimum order value?
We do not specify a minimum order, however there is a carriage charge payable for any order under £75.00 (exclusive of VAT).
Delivery is free of charge for all orders over £75.00 (exclusive of VAT), subject to the postcode exclusion detailed on the delivery charges page, except in certain circumstances where for example an urgent delivery is required or the product requires special lifting gear etc.
Are my personal and credit card details safe when ordering online?
Yes, absolutely. We take security of your details very seriously. Payments are made via SagePay, a trusted and secure system for online payments. We also have Comodo SSL Certificate for further piece of mind and security. Your card details are secure and we never pass any of your details on to a third party.
Am I getting a quality product?
Yes all our products are of the highest quality from some of the largest manufacturers in the UK and Europe. We want you to be completely satisfied with your order and will never supply a substandard product or a poor quality import from the Far East.
Our products are all manufactured by ISO90001 accredited sources and are made to the relevant standards prevailing in the UK for each product type, for example British Standard, BBA Approval, WRAS approval.
Can I have my order delivered to a different address?
Yes. There is an opportunity for you to enter delivery details on the address page of the checkout.
If I order after 10am when will I receive my delivery?
Most goods ordered before 10.00am on any working day will usually be despatched the same day for delivery the next working day, the exception to this is PE pipe of 90mm and above which is usually delivered within 2-3 working days, you will be notified of a delivery date(s) as soon as possible after placing your order.
Orders placed after 10.00am will be despatched the following working day (subject to the exceptions above) and you will receive them the next working day after despatch; for example, goods ordered after 10.00am on a Tuesday would be delivered on Thursday.
Orders placed at the weekend or on Bank Holidays will be despatched on the next working day. Please see our delivery tab for delivery times outside UK mainland.
How will my order be delivered?
Products will be delivered by TNT, Aspray24, Parcelforce, a Manufacturer or for smaller items by Royal Mail
How will my order be packaged?
All fittings are supplied in a strong cardboard box and pipe will be despatched with a polythene cover (expect underground drainage pipe). Attached to this will be your Delivery Note and details of any special offers.
What if I have ordered the incorrect items?
If you have made an error with your order, contact us on 01604 379100 so that we can try and help you.
Do you offer a discount for larger orders?
Yes, although this may depend on the goods in question and the value of the order. Please contact us on 01604 379100 with your specific enquiry.
What if I have a dispute or query with my order?
Please contact us as soon as possible on 01604 379100. We pride ourselves on our customer service and will resolve matters as soon as possible, every customer and every order is important to us, regardless of whether your order is for £5 or £5,000. For delivery queries please call us on 01604 379100
What if I have a question that is not answered here?
Please do not hesitate to email us at firstname.lastname@example.org or telephone us on 01604 379100 with any other questions that you may have.